Shipping policy
Thank you for shopping with EVERETT ANGELICA DAWN. We specialize in a wide range of reliable consumer electronic products for global consumers. Our core service principle is to conduct rigorous order processing, adopt shockproof and anti-pressure packaging for all electronic equipment, and provide stable cross-border shipping services to ensure every order is delivered accurately, safely and within a reasonable delivery period.
1. Order Processing Time
All confirmed customer orders will undergo quality inspection, product sorting and secure packaging procedures within 1-3 business days after order confirmation, excluding weekends and statutory holidays. During large-scale promotions and order surges, standard processing schedules may be prolonged. We will send timely email notifications to customers if substantial shipping delays take place.
2. Shipping Fees and Delivery Estimates
Shipping costs for all consumer electronic orders are automatically calculated and clearly displayed on the checkout page before payment confirmation, enabling full transparency of all logistics expenses for every transaction.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery durations are estimated values and not guaranteed. Actual parcel arrival may be affected by courier service delays, customs clearance progress, severe weather conditions, cross-border logistical limitations and national holiday arrangements of different regions.
3. Shipment Confirmation and Tracking Service
Once your electronic product order leaves our warehouse, you will receive an official shipment confirmation email that includes complete tracking information for your parcel.
Tracking data and real-time logistics status will typically be updated and accessible for online inquiry within 24-48 hours after the carrier completes parcel pickup and system entry.
4. Incorrect Address Disclaimer
Customers must verify and confirm the accuracy and completeness of their shipping address during checkout to avoid delivery errors and package returns.
EVERETT ANGELICA DAWN shall not be held accountable for parcels misdelivered or returned due to incorrect or incomplete address information provided by customers. Any packages returned as a result of address errors will require additional reshipping fees to be covered by the buyer.
5. Lost and Damaged Package Handling
If your parcel goes missing during cross-border transit, please contact our customer support team within 7 days of your expected delivery date to initiate a logistics investigation.
If your electronic items arrive with physical damage or impaired packaging upon delivery, please reach out to our support team within 48 hours of receipt. You are required to provide clear photos of damaged goods and original packaging for verification, and we will review and resolve your issue in a timely manner.
6. Product Usage Rules and Customs Terms
Every consumer electronic device comes with official usage and maintenance guidelines. EVERETT ANGELICA DAWN assumes no liability for product damage or functional failures caused by improper operation, unauthorized disassembly, incorrect maintenance or user misuse.
International shipments may be subject to import duties, customs taxes and other clearance fees charged by local customs authorities of destination countries. All such fees are the responsibility of the customer and are not included in product prices or standard shipping fees.
7. Contact Information
If you have any questions or inquiries regarding this Shipping Policy and your order logistics status, please feel free to contact our professional support team via the information below:
Trade Name: EVERETT ANGELICA DAWN
Phone number: +1 240-500-6664
Email: service@sparkgear.shop
Physical address: 313 Heathcote Ave, Mamaroneck, NY 10543, United States