Refund policy

Updated: 28 October 2026. These policies apply to clothing and graphic T-shirts purchased from sparkgear.shop, operated by EVERETT ANGELICA DAWN.

30-day clothing returns

You may request a return within 30 days after receiving your clothing. Email service@sparkgear.shop with your order number, item, size, colour and reason for return. If an online return option is unavailable or shows a shorter period, contact us directly within the published 30-day period.

Condition of clothing

For voluntary returns, clothing should be unworn apart from a careful indoor try-on, unwashed, unaltered and free from stains, perfume, smoke or other signs of use. Keep attached tags and return the original packaging where reasonably possible. Provide your order confirmation or another proof of purchase. These conditions do not prevent a statutory claim for a fault discovered after wearing or washing the item as instructed.

Return label and costs

For an accepted eligible return, we provide a prepaid return shipping label and instructions. No return shipping fee or restocking fee is charged for the supplied label. Contact us before purchasing your own postage; we will explain the arrangements if the label cannot be used in your location. Unrequested postage costs are not automatically reimbursed, without limiting legally required reimbursement. Original outbound shipping charges are refunded when required by law, including the standard delivery charge for an applicable statutory cancellation.

Sizing, exchanges and cancellations

Check the size options and any item-specific measurements before ordering. If unsure, contact us before purchase; sizes can vary by style. If the fit or colour is unsuitable, request an eligible return. Exchanges depend on availability and may be handled as a return followed by a separate purchase. Contact us promptly to request an order change or cancellation; processing or dispatch may limit changes, but statutory cancellation rights remain available.

Faults, damage or an incorrect item

Contact us as soon as reasonably possible with your order details and a description of the issue. Photos of the garment, label and packaging can help if available. We will investigate and provide the repair, replacement, refund or other remedy required by law. A short reporting deadline, missing packaging or absence of prior authorisation does not remove statutory rights.

Exceptions to voluntary returns

The existing exclusion of sale items applies only to voluntary change-of-mind returns, not to statutory cancellation or faulty-goods remedies. Clearly personalised garments may be excluded where the applicable law permits and the exception was disclosed before purchase. A standard graphic print or a choice of standard size or colour does not by itself make an item personalised. Any gift-card refund is subject to its disclosed terms and mandatory law.

EU and UK cancellation rights

Where EU or UK distance-selling cancellation rights apply, you may notify us of cancellation without giving a reason within 14 days after delivery, or receipt of the last item where legally applicable, and return the goods within 14 days after notification. You may inspect and try on clothing as you would in a shop. Only a legally permitted deduction for diminished value from handling beyond what is necessary may apply; missing original packaging alone does not remove the right. Statutory exceptions apply only where lawful. Refunds, including the standard outbound delivery charge where required, are made within 14 calendar days after notification; we may withhold payment until the goods or evidence of return are received where the law allows.

Refunds

For voluntary returns, we notify you after inspection and issue an approved refund to the original payment method within 10 business days. Banks or payment providers may take additional time to display the credit. Contact us if more than 15 business days have passed since approval. Any shorter mandatory statutory deadline takes precedence.

Consumer protection

Nothing in this policy limits mandatory consumer rights, including remedies for faulty, damaged, incorrect, misdescribed or undelivered goods. Conditions for voluntary returns do not restrict those rights.

Store operator and customer service

Operator: EVERETT ANGELICA DAWN
Business/contact address: 313 Heathcote Ave, Mamaroneck NY 10543, United States
Email: service@sparkgear.shop
Phone: +1 240-500-6664

The operator is responsible for sales and customer support. Use these channels for sizing, orders, delivery, returns or privacy requests. This is the current business contact address; contact us for the return label and instructions before sending a parcel.